Shipping policy
What are the shipping options?
Economy shipping
- 7 - 12 business days | For most countries
- 1 - 2 months | Alaska, Hawaii, Other US Territories and Remote Locations
Standard shipping
- 5 - 8 business days. | Select Countries
How is the estimated delivery calculated?
- Products are made-to-order, which has a processing time of 1-3 business days
- Estimated shipping delivery = processing time + shipping option
- Example: if Standard shipping is chosen, an order's estimated delivery would be 1-3 business days (processing time) + 5-8 business days (standard shipping) = 6-11 business days from the order date
Can I track my order during transit?
- Yes, we provide tracking information for all shipping methods. Once your order ships, you will receive a tracking number via email.
Are there any additional fees for fast shipping methods?
- Fast shipping methods may have higher shipping charges compared to standard shipping. The exact amount will be displayed during checkout.
Can I change my shipping method after placing an order?
- Unfortunately, once an order is placed, we are unable to modify the shipping method. Please review your selection before completing your order.
Are there any delays due to customs or import regulations?
- While we strive to deliver orders promptly, customs processing times may occasionally cause slight delays for international shipments. We appreciate your understanding.
What if I haven't received my order within the estimated timeframe?
- If your order hasn't arrived within the estimated timeframe, please send us an email kmpnd.shop@gmail.com. We'll investigate the issue and provide you with assistance.
Do you offer international shipping to countries not listed?
- Yes, we offer international shipping to countries not specified in our list. The estimated delivery timeframe for these countries is 10 - 20 business days.
Please note that shipping times may vary due to factors beyond our control, such as weather, customs procedures, and remote delivery locations. If you have any further questions or concerns, please don't hesitate to contact our customer support team.